cv9996 Privacy Policy

Last Updated: January 2026

1. Introduction

cv9996 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of everyone who uses our online casino and sports betting services. This Privacy Policy explains in full how cv9996 collects, processes, stores, shares, and protects personal information relating to our registered players and website visitors ("you", "your").

By creating an account on cv9996, depositing funds, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use the cv9996 platform. This policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which form part of your agreement with cv9996.

2. Data Controller

For the purposes of this Privacy Policy, cv9996 acts as the data controller in respect of personal data collected through the cv9996.onl platform. As data controller, cv9996 determines the purposes and means by which your personal data is processed. If you have any questions about how your data is handled, or wish to exercise any of your data rights, please contact us at: [email protected] (plain text only — not a clickable link).

3. Personal Data We Collect

cv9996 collects personal data in several ways depending on how you interact with our platform. The categories of personal data we may collect include, but are not limited to, the following:

3.1 Registration and Account Data

• Full legal name
• Date of birth (to verify that you meet the minimum age requirement of 21 years)
• Residential address in Bangladesh
• Email address
• Mobile phone number (used for OTP verification and account security)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Government-issued National ID Card (NID), passport, or other accepted identity document
• Proof of address documentation where required
• Proof of payment method (e.g., screenshot of bKash, Nagad, or Rocket account in your name)
• Selfie or facial verification image where required for enhanced verification

3.3 Financial Transaction Data

• Deposit and withdrawal history, including amounts in BDT (৳) and timestamps
• Payment method details (mobile financial service account identifiers for bKash, Nagad, Rocket, Upay)
• Bonus claim history and wagering activity linked to promotional offers

3.4 Technical and Usage Data

• IP address and approximate geographic location at the time of login
• Device type, operating system, and browser type
• Session duration, pages visited, and game activity logs
• Cookies and similar tracking technologies (see Section 8 for full cookie details)

3.5 Communications Data

• Records of communications between you and cv9996 support, including support ticket content, live chat logs, and email correspondence
• Responses to surveys, feedback forms, or promotional questionnaires where you choose to participate

4. How We Use Your Personal Data

cv9996 uses the personal data collected for the following specific and lawful purposes:

• Account management: To create, maintain, and administer your cv9996 account, process logins, and manage account preferences.
• Age and identity verification: To confirm that you are at least 21 years of age and that the identity details provided during registration are accurate. 21+
• Transaction processing: To process deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and other supported payment channels operating in Bangladesh.
• Legal compliance and fraud prevention: To meet our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) frameworks, and to detect and prevent fraudulent activity on the platform.
• Responsible gaming: To monitor gaming behaviour and identify indicators of problem gambling, enabling our team to intervene with appropriate support where necessary.
• Customer support: To respond to your enquiries, resolve disputes, and deliver effective after-sales service across all channels.
• Platform improvement: To analyse usage patterns and technical performance data in aggregate, allowing us to improve the cv9996 user experience over time.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.

5. Legal Basis for Processing

cv9996 relies on the following legal bases when processing your personal data:

• Contractual necessity: Processing required to perform our contractual obligations to you as a registered player, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification, AML checks, and record-keeping requirements.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your explicit opt-in consent, principally for direct marketing communications. You retain the right to withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

cv9996 does not sell or rent your personal data to any third party. We may share your personal data with the following categories of recipients only where necessary and under strict confidentiality obligations:

• Payment processors: Financial service providers such as bKash, Nagad, Rocket, and Upay, who require transaction data to facilitate deposits and withdrawals to and from your cv9996 account.
• Identity verification providers: Third-party KYC and document verification services engaged by cv9996 to authenticate player identities efficiently and securely.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other licensed providers may receive anonymised session data for the purpose of game performance analytics. No personally identifiable information is shared with game studios beyond what is technically required for game delivery.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity vendors who support the operation of the cv9996 platform. All such vendors are required to process data in accordance with our instructions and to maintain appropriate security standards.
• Legal and regulatory authorities: Where cv9996 is required to disclose personal data by applicable law, court order, or at the request of a legitimate law enforcement authority, we will comply with such requirements. Where legally permitted, we will notify you of such a request.

7. Data Retention

cv9996 retains personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal obligations and legitimate business interests. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with applicable AML record-keeping requirements.
• KYC documentation is retained for the same five-year period from the date of the last transaction or account closure, whichever is later.
• Communications data (support tickets, emails) is retained for up to three (3) years from the date of the communication.
• Technical and usage data collected via cookies is retained for no longer than twelve (12) months from the date of collection, unless refreshed by continued platform use.

Once the applicable retention period has expired, cv9996 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

8. Cookies and Tracking Technologies

cv9996 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit cv9996.onl. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that support security mechanisms. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method display, and game category filters.
• Analytics cookies: Used in aggregated, anonymised form to understand how players navigate the platform, which pages are most visited, and where technical errors occur. This information is used solely to improve cv9996's service quality.
• Marketing cookies: Used where you have consented to receive personalised offers and promotional communications. These cookies help us ensure that the promotions you see are relevant to your interests and gaming activity.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookie categories may affect the functionality of the cv9996 platform.

9. International Data Transfers

cv9996 primarily stores and processes personal data within server infrastructure accessible to players in Bangladesh. Where personal data is transferred to service providers located in other countries, cv9996 ensures that appropriate safeguards are in place — including data processing agreements and, where applicable, standard contractual clauses — to protect your personal data to a standard equivalent to the protections described in this policy.

10. Children and Minors

The cv9996 platform is strictly intended for adults aged 21 years and above. 21+ cv9996 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a minor, that account will be immediately suspended and the data will be deleted. If you believe that a minor has registered on cv9996, please contact us at [email protected] immediately.

11. Your Data Rights

As a data subject, you hold the following rights in respect of your personal data held by cv9996. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

12. Security Measures

cv9996 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the cv9996 platform.
• Encrypted storage of passwords using industry-standard hashing algorithms. cv9996 staff never have access to your plaintext password.
• Two-factor authentication (2FA) via OTP sent to your registered mobile number for login and sensitive account actions.
• Regular internal security audits and vulnerability assessments of the cv9996 platform infrastructure.
• Strict internal access controls ensuring that only authorised personnel with a specific operational need can access personal data.
• Incident response procedures to detect, contain, and notify affected players in the event of a data security incident.

While cv9996 takes all reasonable precautions to safeguard your personal data, no digital system can be guaranteed to be completely secure. You also play a role in keeping your account safe by choosing a strong, unique password and keeping your cv9996 login credentials confidential.

13. Changes to This Privacy Policy

cv9996 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered players via the email address or mobile number associated with their cv9996 account, and we will update the "Last Updated" date at the top of this page. Your continued use of the cv9996 platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data cv9996 holds about you, please reach out to our dedicated support team. Contact email: [email protected] (displayed as plain text — not a clickable link). Our team is available 24 hours a day, seven days a week, including all Bangladesh public holidays such as Eid, Independence Day (March 26), and Victory Day (December 16).